Patients on long-term medication or medical devices (e.g., hosiery) may get repeat prescriptions for a set period until the review date set by the prescriber.

Your first prescription has two parts:

1. GREEN Slip: This is the actual prescription for your item (e.g., compression garment) that you send to your dispenser, such as Daylong.
2. WHITE Slip: This is the repeat re-order form, listing items you can order again. Keep it for future use.

To reorder:

• Tick only the items you need on the WHITE Slip within 5 days of running out.
• Place the re-order form in the GP’s request box or mail it to the surgery.
• If you lose the form, ask the GP or clinic reception for a new one, or write your request on a provided form.
• Allow enough time to reorder to avoid running out.

For PURPLE Slips (written by prescribing nurses or specialists) that don’t have a WHITE Slip:

• By phone: Call the GP reception to request a repeat prescription.
• By mail: Send a written request with a stamped addressed envelope to your GP practice.
• Online: Check if your GP practice offers online services.

When you register with Daylong Direct, we’lll ask you to fill the nomination form with your NHS England GP practice details.

Once your clinician writes the initial prescription for your compression garment and sends it to your GP for approval, it can take 3-5 working days for the GP to approve and forward it to us.

We will then dispense the garment and send it via Royal Mail Tracked 48®. Please allow 7-10 working days for your first order to arrive (ins tock only, the made-to-measure garments may take longer), and 3-5 working days for subsequent deliveries. A Royal Mail tracking link will be provided in your confirmation email once your prescription is dispatched.

Yes, this service is available if you have a repeat NHS prescription, whether
you’re NHS exempt or if you have to pay for your prescription items. Read our
guide for more information on prescription charges, including current NHS
exemptions and prescription costs

Yes, if you regularly pick up NHS prescription medication, you might benefit from an NHS Prescription Prepayment Certificate (PPC).

A PPC is a card you pay for and show at the pharmacy to get your medication without additional charges. Two types are available:

• 3-month certificate: £32.05
• 12-month certificate: £114.50

You can pay for your PPC online, by phone, or by post. For a 12-month certificate, you can pay £114.50 upfront or set up a Direct Debit for 10 monthly payments of £11.45.

Once you pay or set up the Direct Debit, you’ll receive your card via email or post. Show this card at the pharmacy to get your NHS prescription medication at no extra cost.

Certain patients struggling with NHS prescription costs may qualify for the NHS Low Income Scheme, which can fully cover prescription costs. You can apply if you have savings or investments under £16,000 (£23,250 if in a care home). Your application will be assessed based on your income, outgoings, savings, and investments. If successful, you’ll receive an HC2 certificate for free prescriptions.